Independent Commercial Energy Consultancy
Smarter Energy.
Stronger Business.
We help UK businesses reduce costs, improve procurement and make better-informed energy decisions — with independent advice, not a supplier agenda.
- Independent advice
- Transparent approach
- Support beyond the contract
Our Supplier Panel
Access to a Wider Energy Market
We work across a broad panel of leading UK energy suppliers to help businesses secure competitive and suitable energy contracts. Having more suppliers to compare means more chance of finding terms that genuinely fit how your business uses energy.
Energy Procurement
A Considered Approach to Buying Energy
Commercial energy procurement is rarely as simple as comparing a headline rate. Wholesale prices, non-commodity charges, network costs and supplier margins all move independently of one another, and the way a contract is structured can matter as much as the price agreed on the day it is signed.
Ridge Partner Solutions works through this on your behalf. We look at how your business actually consumes energy — by site, by season, by time of day — and use that to inform the type of contract, the timing of the market, and the suppliers most likely to offer suitable terms.
Our approach is deliberately independent. We are not tied to a single supplier or panel target, so the recommendation we bring back is shaped by what suits your business, not by which contract is easiest for us to place.
What our procurement service covers
Market & contract analysis
Assessing current pricing, contract structure and timing against the wider market.
Supplier sourcing
Approaching a broad panel of suppliers to identify suitable, competitive options.
Contract type guidance
Explaining fixed, flexible and out-of-contract arrangements in plain terms, so the choice is clear.
Multi-site coordination
Aligning renewal dates and terms across multiple premises under one strategy.
Renewal management
Tracking contract end dates so decisions are made ahead of time, not under pressure.
Understanding your contract options
The right structure depends on your appetite for price certainty and how closely you want to follow the market. We explain each option in plain terms before you commit.
Fixed price
Your unit rates are agreed for the length of the contract. This gives budget certainty, which many businesses value, though you will not benefit if wholesale prices fall during the term.
Flexible purchasing
Energy is bought in stages rather than all at once, allowing you to spread risk and act on favourable market moments. It offers more control, but also more exposure to market movement.
Out-of-contract rates
If a contract ends without a new one in place, supply usually continues on default rates that are often higher than negotiated prices. Reviewing early helps you avoid this.
What We Do
Consultancy Built On Independent Advice
From first review to ongoing support, our services cover every stage of managing commercial energy costs — not just the initial contract.
Energy Procurement
We help businesses navigate the energy market and secure contracts aligned with their operational requirements.
Electricity and gas options compared on contract structure as well as headline price.
Energy Cost Analysis
Detailed analysis of current energy costs, consumption and contract structures to identify potential savings.
We separate the cost of the energy itself from network, standing and policy charges, so you can see where the money actually goes.
Contract Review
Reviewing existing energy arrangements to identify opportunities, risks and potential improvements.
We check notice periods, termination terms and out-of-contract rates so nothing catches you out at renewal.
Climate Change Levy Support
Helping eligible businesses understand potential Climate Change Levy relief and recovery opportunities.
We explain whether your business may qualify for reduced rates or exemptions, and what is usually needed to apply.
Multi-Site Energy Management
Centralised procurement and support for businesses managing multiple commercial premises.
One strategy, aligned renewal dates and a single point of contact across all of your sites.
Ongoing Energy Consultancy
Continued support beyond procurement, helping businesses make informed energy decisions.
Renewal reminders, market updates and a direct line to the Ridge team whenever your circumstances change.
Your Energy Bill
You Could Be Paying More Than You Need To.
From contract pricing and standing charges to Climate Change Levy and consumption analysis, there may be opportunities hidden within your energy bills.
Request a Free Energy ReviewUnit rates
The price you pay for every kWh. Small differences compound quickly across a full year of consumption.
Standing charges
Fixed daily charges that apply however much energy you use, and which vary between contracts and suppliers.
Contract term & renewal timing
When your contract ends, how much notice is needed, and what happens if it rolls over unnoticed.
Network & non-commodity charges
Costs for transporting energy and operating the system, which make up a significant part of many bills.
Climate Change Levy
A UK energy tax on business use. Some businesses may qualify for reduced rates or exemptions.
Usage & meter data
How, when and where you use energy, and whether your meters and capacity match your real needs.
How It Works
A Clear, Structured Process
A straightforward four-stage process, from understanding your business through to ongoing support after your contract is in place.
Understand
We understand your business, consumption and current energy position.
We start with a conversation and your latest bill — no jargon, just a clear picture of where you stand.
Analyse
We analyse your existing contract, usage and market position.
We look at unit rates, standing charges, contract terms and renewal timing to see what could be improved.
Procure
We compare suitable options across the available market.
You receive clear options with the trade-offs explained, so you can decide with confidence.
Support
We remain available to support you beyond the procurement process.
We help manage the switch, keep an eye on renewal dates and stay on hand when things change.
Why Ridge
More Than an Energy Broker.
Ridge Partner Solutions provides businesses with a more informed approach to energy procurement and consultancy — built on independent advice rather than a supplier agenda.
Independent Advice
No ties to a single supplier — every recommendation is shaped around your business, not a panel target.
Market Expertise
Depth of knowledge across contract structures, pricing mechanisms and the wider commercial energy market.
Transparent Approach
Clear, straightforward communication about how we work and what informs our recommendations.
Comprehensive Review
We look across your sites, usage and existing contracts to uncover where costs can genuinely be improved.
Tailored Solutions
No two businesses consume energy the same way, so no two recommendations look the same.
Bespoke Pricing
Guidance shaped by your consumption, sites and contract history, not a one-size-fits-all rate.
Smooth Transition
We help manage the practical steps of moving supplier or contract, so the process stays hassle-free.
Long-Term Support
We stay engaged beyond the point of contract, not just for the duration of a single deal.
FAQs
Common Questions About Business Energy
Straight answers to the questions we hear most often. If yours isn't here, just ask.
What does a commercial energy consultant do?
A commercial energy consultant helps businesses understand and manage what they pay for energy. That includes reviewing your current contract and bills, comparing options across the supplier market, advising on the right contract structure and supporting you through renewals — so you are making informed decisions rather than simply accepting a renewal quote.
When should I review my energy contract?
Ideally well before it ends. If a contract is allowed to lapse, businesses are often moved onto out-of-contract rates, which can be higher than negotiated prices. Starting your review early gives you more options and more time to compare them.
Will my supply be interrupted if I change supplier?
No. Changing supplier does not change the physical network that delivers your energy, so your supply should continue as normal. The switch is an administrative change to who supplies and bills you.
What is the Climate Change Levy?
The Climate Change Levy (CCL) is a UK tax on energy used by businesses and the public sector, and it appears as a charge on your bill. Some businesses may be eligible for reduced rates or exemptions, which is something we can help you understand.
What information do you need for a review?
A recent energy bill is the best starting point. It shows your current supplier, rates, contract end date and meter details. If you manage several sites, a list of the addresses helps us look at them together.
Are you tied to one energy supplier?
No. We are independent and not tied to a single supplier, so our recommendations are based on what suits your business rather than on which supplier we are paid to promote.
Let's Take a Closer Look at Your Energy Costs.
Send us your latest energy bill and we'll review your current position, explain what we find in plain English and outline the options available to you.
Get In Touch
Request Your Energy Review
Tell us a little about your business and current energy position, and a member of the Ridge team will be in touch. The more detail you can share, the more useful our first review will be — but don't worry if you don't have everything to hand.
Emailsales@ridgepartnersolutions.com
Telephone0330 122 7635
Registered officeOffice 7158, 58 Peregrine Road,
Hainault, Ilford, Essex, IG6 3SZ
Thank you — we've got your request
A member of the Ridge team will review your details and be in touch shortly. A confirmation has been sent to the email address you provided.
Complaints Procedure
Complaints Handling Procedure
Effective Date: 12 May 2026
Version: 1.0
Company: RIDGE PARTNER SOLUTIONS LTD
Registered Office: Office 7158 58 Peregrine Road, Hainault, Ilford, Essex, England, IG6 3SZ
Email: sales@ridgepartnersolutions.com
Telephone: 0330 122 7635
01Purpose of This Procedure
RIDGE PARTNER SOLUTIONS LTD is committed to providing a professional, transparent, and fair service to all customers. We recognise that, despite our best efforts, complaints may occasionally arise.
This Complaints Handling Procedure explains:
- how customers can raise a complaint
- how we will investigate and respond
- expected response times
- how complaints are escalated internally
- and how customers may refer unresolved complaints to the Energy Ombudsman.
We aim to handle all complaints fairly, consistently, and promptly.
02Scope
This procedure applies to all complaints relating to:
- Energy procurement services
- Energy contract arrangements
- Customer service
- Broker communications
- Billing or contract queries where we have acted as intermediary
- Sales processes
- Renewal discussions
- Data handling or privacy concerns
- Supplier liaison carried out by RIDGE PARTNER SOLUTIONS LTD.
This procedure applies to all customers and prospective customers who have engaged with our services.
03Definition of a Complaint
A complaint is defined as:
Any expression of dissatisfaction, whether oral or written, relating to the services provided by RIDGE PARTNER SOLUTIONS LTD, where a response or resolution is expected.
Complaints may relate to:
- Misunderstandings regarding contract terms
- Supplier transfer concerns
- Communication issues
- Delays
- Incorrect information
- Service dissatisfaction
- Billing concerns
- Broker conduct
- Data protection concerns.
04How to Make a Complaint
Customers may submit complaints using any of the following methods:
By Email
sales@ridgepartnersolutions.com
By Telephone
By Post
Office 7158 58 Peregrine Road, Hainault, Ilford, Essex, England, IG6 3SZ
Information We May Require
To help us investigate efficiently, customers should provide:
- Full name
- Business name
- Contact details
- Supply address
- Account or meter details (where applicable)
- Details of the complaint
- Copies of any relevant documents or correspondence.
05Complaint Handling Process
Stage 1 – Complaint Acknowledgement
We aim to acknowledge all complaints within:
5 working days
The acknowledgement may be sent:
- by email
- by telephone
- or in writing.
At this stage we may:
- request further information
- confirm the nature of the complaint
- explain the investigation process.
Stage 2 – Investigation
Once acknowledged, the complaint will be reviewed by an appropriate member of staff.
Our investigation may include:
- Reviewing call recordings
- Reviewing emails and correspondence
- Reviewing signed agreements and Letters of Authority
- Contacting suppliers
- Reviewing internal records and system notes
- Requesting further information from the customer.
We aim to investigate complaints fairly, objectively, and without unnecessary delay.
Stage 3 – Resolution
We aim to resolve complaints as quickly as possible.
Where appropriate, resolutions may include:
- Clarification or explanation
- Corrective action
- Apology
- Supplier liaison
- Administrative correction
- Process improvement
- Other reasonable remedial action.
A final response will normally be provided in writing.
06Complaint Timescales
We aim to resolve complaints within:
8 weeks
If we are unable to resolve the complaint within this timeframe, we will keep the customer informed regarding:
- the reason for the delay
- actions being taken
- expected next steps.
07Escalation Procedure
If a customer is dissatisfied with the handling or outcome of a complaint, the matter may be escalated internally for further review.
Escalated complaints may be reviewed by:
- Senior management
- Compliance personnel
- Company directors.
We will conduct a further review where appropriate.
08Energy Ombudsman
If a complaint has not been resolved after 8 weeks, or if deadlock has been reached, customers may refer their complaint to the Energy Ombudsman.
The Energy Ombudsman is impartial and free to use.
Energy Ombudsman Contact Details
Name: Energy Ombudsman
Website: www.energyombudsman.org
Email: enquiry@energyombudsman.org
Phone: 0330 440 1624
(Monday to Friday, 8am to 8pm, and Saturday, 9am to 1pm)
Post:
Energy Ombudsman
P.O. Box 966
Warrington
WA4 9DF
09Communication Standards
We are committed to:
- Treating customers fairly and respectfully
- Communicating clearly and professionally
- Keeping customers informed throughout the complaint process
- Maintaining accurate complaint records
- Seeking fair resolutions wherever possible.
10Complaint Record Keeping
We maintain records of complaints for compliance and operational purposes.
Complaint records may include:
- Complaint details
- Correspondence
- Call recordings
- Investigation notes
- Outcome details
- Resolution actions.
Records are retained securely in accordance with our Privacy Policy and applicable UK data protection legislation.
11Data Protection & Confidentiality
All complaints will be handled in accordance with:
- UK GDPR
- Data Protection Act 2018
- Our Privacy Policy.
Customer information will only be shared where necessary for:
- investigating complaints
- liaising with suppliers
- complying with legal or regulatory obligations.
12Vulnerable Customers
Where we identify that a customer may require additional support, we will take reasonable steps to communicate appropriately and provide assistance where possible.
13Failed Supply Registrations & Commission Liability
Where a customer enters into an energy contract arranged by RIDGE PARTNER SOLUTIONS LTD, but the associated supply transfer or contract does not successfully go live due to reasons outside of the customer’s control, RIDGE PARTNER SOLUTIONS LTD reserves the right to review any associated commission arrangements with relevant suppliers, introducers, agents, or third parties.
Where applicable contractual agreements exist between RIDGE PARTNER SOLUTIONS LTD and its representatives, introducers, agents, or partners, commissions may become repayable or adjusted if:
- a contract is cancelled
- a transfer fails
- erroneous information was provided
- supplier objections arise
- the customer withdraws prior to registration completion
- or the meter does not successfully go live.
Any commission disputes or liabilities will be handled in accordance with the relevant contractual agreements between the parties involved.
Nothing within this procedure affects a customer’s statutory or contractual rights.
14Continuous Improvement
We regularly review complaints to help improve:
- customer service
- operational procedures
- compliance processes
- staff training
- communication standards.
Complaint trends may be monitored to identify recurring issues and areas for improvement.
15Availability of This Procedure
This Complaints Handling Procedure is:
- available upon request
- available on our website
- and may be provided in electronic format.
16Contact Information
For any complaints or questions relating to this procedure, please contact:
RIDGE PARTNER SOLUTIONS LTD
Office 7158 58 Peregrine Road, Hainault, Ilford, Essex, England, IG6 3SZ
sales@ridgepartnersolutions.com
Telephone:0330 122 7635
17Review of This Procedure
This procedure may be reviewed periodically to ensure continued compliance with:
- applicable legislation
- Energy Ombudsman requirements
- industry standards
- and operational best practice.